Refund Policy

REFUND POLICY
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For details on returns and order cancellation visit our frequently asked questions page.

All goods returned must be unused, unopened and in the same condition as they were originally despatched from Salts Mill. We will not accept for exchange or refund any item which has been used, or is not in the exact condition in which it was despatched by us (unless the item is faulty).

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

You must contact us by email to confirm which items are being returned. You will be requested to return the goods using an appropriate service (we recommend you get proof of posting / sending) and you will be required to pay the cost of returning the goods. There will be no refund on the cost of returning the goods (unless the item is faulty). Any free gifts associated with an item must be returned at the same time. Please return them to the address provided, along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@saltsmillbooks.co.uk.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onlineshop@saltsmill.org.uk and send your item to: Web Shop Returns, 1853 Gallery, Salts Mill, Victoria Rd, Saltaire, BD18 3LA, United Kingdom.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, and you dont want it, call us on 01274 531163, option 1 or email onlineshop@saltsmill.org.uk and you can exchange it for something you prefer. If it costs more, we'll let you know and you can pay the difference over the phone. You will need to return the unwanted gift to us in its original packaging and you will not be reimbursed for the return postage. We recommend you get proof of posting / sending. Once the returned item is received, we'll send you your new one. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

These conditions do not affect your statutory rights.